Returns and Refunds


In case of cancellation of the purchase, the buyer will have a period of 14 working days to exercise their right to terminate the purchase contract and return the purchased product without having to state any reason. The date of the receipt certifying the delivery will serve for the purposes of calculating the term.

Returns can be processed in the following two ways:

a) Sending the product to ECOPHONIC ECOSPEAKER, S.L. with address at Pozuelo de Alarcón (28223), Calle del Oro, number 7.

b) Communicating by mail to the intention to return the product. In this case, a person responsible for the website will contact the buyer to process the return process.

The costs of returning the product will be paid by the buyer. The returned product must be delivered in perfect condition and in its original packaging.

As an exception, the right of withdrawal will not apply in the case of products manufactured according to the customer’s specifications or clearly personalized that, due to their nature, cannot be returned to the manufacturer.

Once the returned product has been received, the amount will be returned within a maximum period of 3 days by transfer to the bank account provided by the buyer.